KFC Employee rage FTL

[GuestFellow]

My primary concern as management would be the safety of the other customers and the spectacle (such as this video) that could be made to make my business look bad.

I watched the video again...the employee just walked away but very angrily. I doubt the customer was in any danger.

 

[Mr Fussy]

I would fire that employee regardless of what transpired before, and I would not hire him in another customer service job if I saw this video before his interview. My primary concern as management would be the safety of the other customers and the spectacle (such as this video) that could be made to make my business look bad. If the customer was a major problem I would deal with them as manager or have the police come, and have the employee taken aside to another room where he can cool off. People in customer service industry need to learn to be professional and calm even in the face of whatever this customer was doing. It is not unusual for people in fast food outlets to have to deal with drunk and rude customers. Being able to diffuse, rather than escalate, the situation is part of the job.

From what I just read your only concern is a thug who turns up at one your establishments to cause trouble and not the safety of your employee...... If you was my employer I would get all my work colleagues together and go on strike. Then have you consider the impact that would have on your business.

Dealing with drunks and rude customers is not the same as dealing with a thug who is not drunk and fully aware of what he is going out to do by trying to cause racial unrest in a muslim community where he is fully aware that bacon is not served at an halal takeaway outlet which has signs in and out side the establishment informing the patrons of this.

 

[GuestFellow]

From what I just read your only concern is a thug who turns up at one your establishments to cause trouble and not the safety of your employee...... If you was my employer I would get all my work colleagues together and go on strike. Then have you consider the impact that would have on your business.

I agree employees working in major retail stores should receive protection, like a security guard. In this case, employee's right to privacy should be respected too. None of us would like being recorded without permission.

 

[Mr Fussy]

I agree employees working in major retail stores should receive protection, like a security guard. In this case, employee's right to privacy should be respected too. None of us would like being recorded without permission.

An employer is legally bound by a duty of care to all its employees and if it means providing a security guard so be it. Some takeaway outlets on weekends and in the evenings do have contracts with companies to provide security guards here in the UK.

Employer's Liability (Compulsory Insurance) Act.
You are responsible for the health and safety of your employees while they are at work. Your employees may be injured at work, or they or your former employees may become ill as a result of their work while in your employment.

 

[BoredAgnostic]

I would fire that employee regardless of what transpired before, and I would not hire him in another customer service job if I saw this video before his interview. My primary concern as management would be the safety of the other customers and the spectacle (such as this video) that could be made to make my business look bad. If the customer was a major problem I would deal with them as manager or have the police come, and have the employee taken aside to another room where he can cool off. People in customer service industry need to learn to be professional and calm even in the face of whatever this customer was doing. It is not unusual for people in fast food outlets to have to deal with drunk and rude customers. Being able to diffuse, rather than escalate, the situation is part of the job.

I agree with this. Everyone has their days where they just get fed up with rude/obnoxious/loud/disrespectful people but his reaction was completely unprofessional. It would have been better for him to just walk quietly away before it escalated into all that. Knowing that he was being filmed, and that it would most likely end up on youtube, going into rage, even if it was justified, wasn't the smartest thing to do, especially since we only got a snippet of what actually happened-and people would come to their own, most likely wrong conclusions about the situation. Everything you do is a reflection of yourself, he had no obligation to stand there and take the abuse from the customer, he should have just walked away promptly, so yea, he does bear the responsibility of his actions.

 

[LTGhostRiley]

The employee should have just ignored the customer. Eventually the customer will get tired of it. Best way to treat insults and curses are to ignore them because losers do that and losers dont deserve the attention, but if they resort to physical violence, you do what you gotta do.