Chatroom Connection Problems?
Are you having problems connecting to chat? Please review the following
steps:
- Have you been able to connect before? If yes, then check our server status and
insure all are GREEN:
http://support.raidersoft.com/status.pl
- Insure that there is alteast one other person in the chatroom, confirming that
the chatroom is up and it's not an issue on our side. To do so, check on the
bottom of the main page of the forum for "members currently in chat". If it's
not there, it means the room is empty and you should try back later.
Once these steps have been confirmed, proceed with the steps below.
NOTE: If you're at work, school, library or any
public place, you will not be able to do any of the following steps since you
have no control over your network or firewall settings. You can consult with
your network administrator for assistance.
JAVA/Browser
1) Insure that you have Java installed, and is the latest version.
Java is a language required to run the chatroom If you get a red X, it may mean
you do not have Java installed.
Go to www.java.com and Click on the "Download Now" Button.
2) If you have Java installed and still get the errors, or even if you
didn't have Java installed, please verify your installation:
http://www.java.com/en/download/installed.jsp
3) If problems persist - Click Start > Control Panel. Double-click the
Java icon in the control panel. The Java Control Panel appears:
Click Settings under Temporary Internet Files. The Temporary Files Settings
dialog box appears:
Click Delete Files. The Delete Temporary Files dialog box appears:
Make sure all are checked and then hit OK.
4) Click on Tools from your browser's main menu.
Select Internet Options. Under the General tab, click Delete Files... in the
Temporary Internet files section. Important: Shutdown all open instances of your
web browser before doing this.
Network
After confirming the above steps, let's continue with troubleshooting your
network. If you're at work, school, library or any public place, you will not be
able to do any of the following steps since you have no control over your
network settings. You can consult with your network administrator for
assistance.
NOTE: If you do not have a home network at home (ie, more than one computer
connected to a router/hub, skip this post and go to the next post.
1) If you have a router, For IB Islamic Forum, you, or your network
administrator, will need to allow TCP access on ports 8000 through 8009 at
client1.sigmachat.com. On some LAN firewalls, you may simply set the security
setting to "Low" while you wish to use our chat software.
2) If you do not know how to open ports, set your PC to DMZ zone
(demilitarized). Some security risks are involved here, so consult your router
documentation on how to do this and risks involved.
3) If you were completely confused about the above, and really need to get to
chat. Bypass your router!
- There is a thick cable that looks like an over-sized phone wire that goes from
the modem (device that your ISP provided to you) to the router. Unplug the end
that goes to the router and plug it into the back of your PC or laptop.
- Once this is done, power off your Modem and Router (unplug them from the
electricity for 1 minute).
- Plug your modem back in.. Wait for the lights.
- Then plug your router in.. Wait for the light.
- Finally, restart your PC.
Give it a try. You've now bypassed the router. If this doesn't work still,
proceed to the following step.
Firewall/Proxies
If all the above did not work, you may be behind a software firewall that's
blocking the chatroom.
If you know what firewall you have and how to use it, allow ports 8000 through
8009 at client1.sigmachat.com. If you do not know how to do this, simple set the
firewall to "low" or shut it down all together.
1) On the bottom right of your screen, beside the time, there will be a
few icons representing programs running in the background. Move your mouse over
each and every icon for a few seconds and a pop-up will appear telling you what
the program is. Do this until you see "firewall" or "security center" or
"Security" of any sort. Disable it by right clicking on the icon and click on
"Shut off" or "Disable" or "Turn off". Then click Exit.
Give it a try. If that worked, then your firewall is set too secure and you'll
need to minimize the security level.
2) Unisntall the firewall all together by going to Start -> Control Panel
-> Add Remove programs and remove it from there.
Let's also check for proxies:
in Internet Explorer, go to Tools -> Internet Options -> Connections -> LAN
Settings. Make sure there is no checkmarks there (It's ok to have "Automatically
detect settings" checked.
If all the above fails, then there might be system issues that cannot be
supported by us.
Refer to more documentation on Chat issues here:
http://support.raidersoft.com/resolve.html
Or Java issues here:
http://java.com/en/download/help/
Feel free to open a thread in the Troubleshooting forum for more assistance.